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FAQs: COVID-19

Some important things to know 
Last updated: 14 August 2020

We understand the uncertainty surrounding the COVID-19 situation. We want to continue to communicate with you as much as possible on the subject. Rest assured that your health and security is our number one priority.

Please take a look at our Frequently Asked Questions. If you can't find the information you're looking for, don't hesitate to email us at community@hmlet.com and we'll do what we can to help.

For health and travel advice from relevant authorities, visit:
Singapore: 
Ministry of Health
Australia: 
Department of Health
Hong Kong: 
Centre for Health Protection
Japan: 
Ministry of Health, Labour and Welfare

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What measures are Hmlet taking for apartment viewings?
We are conducting virtual tours as much as possible and if physical viewings do happen, Hmlet is taking all the appropriate measures to ensure the health and safety of our members, potential members and staff.

We ask for the travel history of visitors, we limit the time of the viewings, during which the visitor does not come into direct contact with the Member, or the Member's personal belongings. We inform and get prior consent from current members in the unit, and, if uncomfortable, Hmlet respects this and will proceed with virtual tours instead.

Our 
Hmlet website has been updated with virtual tours for each apartment with an option to explore the space in 3D. As of June 2nd there may be slight changes but the Government’s guidelines will be strictly followed on the phased approach to resuming activities safely.


What precautions are Hmlet cleaners taking before entering homes? Will weekly cleaning continue?

Hmlet works with professional cleaning vendors who are strictly following all the Ministry of Health regulations in each country as well as meet high disinfection and cleaning standards. This includes temperature checking, the usage of masks and disposable gloves for every unit and sanitizing. We will continue to ensure that they the cleaning of our common areas is well maintained and  well equipped with hand sanitiser where applicable.



Given the global pandemic situation and uncertainty, what is the penalty for early termination or breaking of contract? 

We understand the unique circumstances and we stand ready to help. If you have any specific requirements regarding contracts, please get in touch with community@hmlet.com, and our member experience team will assist. We are promptly answering all requests and taking them on a case-by-case basis.


What measures are being followed to protect members in a co-living environment from other members who have recently travelled? 
Hmlet requests all members to share their travel information as early as possible. We ensure to communicate with all flatmates in the unit prior to inform them. If any member feels uncomfortable, Hmlet has some capacity to accommodate isolated members. This will be based on our availability of rooms and depending on each country’s government regulations at each point of time.

If we are unable to accommodate a member or their flatmate in a Hmlet home, we will do everything we can to assist our members in finding the best alternative for adequate isolation.

If you are yet to Move-In, we will be in contact with you if anything changes prior to that date or to inform of all the required procedures.

In Singapore, all Non-Singaporeans or PR require their employer to get MOM approval before they commence their journey or return to Singapore when travelling from any country. Upon arrival in Singapore, all will be subject to chargeable Covid-19 testing and 14-day SHN served at an alternative accommodation except for inbound travellers who have spent the last 14 consecutive days in one of the following countries/regions: Australia, Brunei, Hong Kong, Japan, Macao, Mainland China, New Zealand, Republic of Korea, Taiwan or Vietnam.

Short-Term visitors are not allowed entry except under established Green Lane arrangements or with special prior approval.
 
In Hong Kong, SAR Government restricts any Hubei residents and all non-Hong Kong residents who have visited the Hubei Province in the past 14 days upon arrival from entering Hong Kong.
All non-Hong Kong residents coming from Mainland China, Macao and Taiwan will be subject to a 14-day compulsory quarantine after entering Hong Kong, but entry will be denied if any non-Hong Kong resident has been to any overseas countries or regions in the 14 days prior to arrival. Hong Kong residents arriving back to Hong Kong who have been to any overseas countries are also subject to a compulsory quarantine apart from the exempted persons under the “compulsory quarantine of certain persons arriving at Hong Kong from Foreign Places Regulation.”
 
All transit and transfer services, including air, cross boundary land transport and cross boundary ferry transfer, are either suspended or highly restricted for all passengers at Hong Kong International Airport.

Please follow the quarantine procedures as instructed by the border personnel of the Department of Health. Any person who provides false information or does not comply with the quarantine requirements is committing an offence. For further details on inbound travel, please visit this 
Website.

In Australia, you must undertake a 14-day quarantine in a designated facility at your first port of arrival. The government has deployed armed forces to monitor and ensure people already subjected to self-isolation measures are complying with them. For detailed information on returning to Sydney, please visit the Department of Home Affairs. Please ensure you inform us prior to entering Sydney to assist you with anything needed as well as to inform your flatmates prior to you returning to your home.  

In Japan, Foreign Nationals coming from a variety of locations or having been there within 14 days prior are denied permission to enter Japan for the time being. All nationals arriving from certain areas are subject to undergo PCR tests or are requested to wait 14 days at a location designated by the quarantine station chief. Please consult 
this website for specific details applicable to inbound locations.

Please make sure you keep a close eye on the relevant authority updates.


What happens if I need to extend my contract after my signed termination due to requiring isolation, SHN or similar?
We’re happy to help! If your room is already sold, we can accommodate you with preferred rates in other Hmlet properties based on availability. If your room is not sold, we'll be delighted to extend your rental during the time needed. Please advise us what your new last day with Hmlet will be so we can make the necessary arrangements.


What is Hmlet doing about its community events?
We have been following WHO regulations strictly, resulting in offering online Hmlet events on top of limited capacity offline events. We will continue to follow each Government’s guidelines for resuming activities safely throughout the following months. 


Are you closing off the common/shared areas of the properties? 
We are ensuring that social gatherings comply with each country’s Government regulations.  

Our Security Team is continuously monitoring our common areas to ensure compliance and for the health & safety of all our members. Measures will be taken in the event of non-compliance.

Hmlet Cantonment, Singapore

Lush greenery at Hmlet Cantonment, Singapore

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HMLET

HMLET HQ
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SINGAPORE 069614

HMLET

Hmlet HQ
7C, Boon Tat Street,
Singapore 069614

PRODUCTS & SERVICES

MEMBERSHIP
CORPORATE HOUSING